Privacy policy


Last Updated: June 28, 2026

1. Introduction

Welcome to 3D MicroCosmos, operated by ΑΘΑΝΑΣΙΑΔΗΣ ΔΗΜΟΣΘΕΝΗΣ (Sole Proprietorship) ("3D MicroCosmos", "we", "our", or "us").

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal data when you visit https://3dmicrocosmos.gr, create an account, place an order, contact us, or otherwise use our website and services.

We are committed to protecting your privacy and processing your personal data in accordance with:

  • Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
  • Greek Law 4624/2019
  • Other applicable European Union and international data protection laws, where relevant

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for the processing of your personal data is:

3D MicroCosmos

Legal Business Name:
ΑΘΑΝΑΣΙΑΔΗΣ ΔΗΜΟΣΘΕΝΗΣ (Sole Proprietorship)

Business Address:
Kalavriton 57
Agia Varvara
Attica 12351
Greece

Email:
orders@3dmicrocosmos.gr

Telephone:
+30 210 562 2469

Website:
https://3dmicrocosmos.gr

If you have any questions regarding this Privacy Policy or wish to exercise your rights under applicable data protection laws, please contact us using the details above.

3. Personal Data We Collect

Depending on how you interact with our website, we may collect and process the following categories of personal data.

Identity Information

  • Full name
  • Company name (where applicable)
  • VAT number (for business customers, where applicable)

Contact Information

  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Country
  • Postal code

Account Information

If you choose to create a customer account, we may store:

  • Username
  • Encrypted password
  • Saved addresses
  • Order history
  • Account preferences

Creating an account is optional. Customers may also place orders using our guest checkout without creating an account.

Order Information

When you purchase products from our website, we may collect information including:

  • Purchased products
  • Order number
  • Order value
  • Shipping method
  • Payment status
  • Delivery status
  • Order history
  • Returns
  • Refunds
  • Exchanges

Payment Information

Payments are securely processed by our authorized payment providers.

We do not store complete credit card numbers, security codes (CVV/CVC), or other sensitive payment credentials on our systems.

Our payment providers may process information such as:

  • Cardholder name
  • Transaction amount
  • Payment authorization
  • Transaction reference
  • Payment confirmation

in accordance with their own privacy policies.

Technical Information

When you visit our website, Shopify automatically collects certain technical information necessary for the operation, security, and performance of the store.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Preferred language
  • Time zone
  • Internet service provider
  • Website usage information
  • Pages viewed
  • Referral URL
  • Date and time of access

This information helps us maintain the security, reliability, and proper functioning of our online store.

Cookie Information

Our website uses cookies and similar technologies that are necessary for the operation of the Shopify platform.

These may include:

  • Essential cookies
  • Shopping cart cookies
  • Session cookies
  • Login cookies
  • Security cookies
  • Fraud prevention cookies
  • Store preference cookies

At the time of publication of this Privacy Policy, 3D MicroCosmos does not independently implement third-party analytics or advertising services such as:

  • Google Analytics
  • Google Ads
  • Meta (Facebook) Pixel
  • TikTok Pixel
  • Microsoft Clarity

Our Shopify-powered store uses cookies and similar technologies required for website functionality, fraud prevention, security, personalization, and limited platform analytics provided by Shopify. These technologies are managed according to your cookie preferences and applicable law.

If our use of cookies or tracking technologies changes in the future, we will update this Privacy Policy and our Cookie Policy accordingly.

4. How We Collect Personal Data

We collect personal information in several ways.

Information You Provide Directly

You may provide personal information when you:

  • Place an order
  • Create a customer account
  • Contact customer support
  • Submit an enquiry
  • Request a return or refund
  • Communicate with us by email

Information Collected Automatically

Certain information is collected automatically when you browse our website through Shopify technologies and essential cookies.

This information is used for:

  • Website functionality
  • Fraud prevention
  • Security monitoring
  • Performance optimization
  • Shopping cart functionality

Payment Providers

Payments are processed directly by our payment providers.

We receive only the information necessary to confirm that your payment has been successfully completed and to process your order.

Shipping Providers

To deliver your order, we share only the information necessary with our shipping partners, including:

  • ELTA
  • BOX NOW

This typically includes:

  • Customer name
  • Delivery address
  • Telephone number (where required)
  • Email address (where required)
  • Shipment reference

No unnecessary personal data is shared with shipping providers.

5. Why We Process Your Personal Data

We process personal data only where a lawful basis exists under Article 6 of the General Data Protection Regulation (GDPR).

These legal bases include:

Performance of a Contract

We process personal data in order to:

  • Process orders
  • Confirm payments
  • Manufacture products
  • Ship products
  • Manage deliveries
  • Process returns
  • Process refunds
  • Provide customer support
  • Manage customer accounts

Compliance with Legal Obligations

We process certain information where necessary to comply with legal obligations, including:

  • Tax legislation
  • Accounting requirements
  • Consumer protection laws
  • Court orders
  • Government requests where legally required

Legitimate Interests

Where appropriate, we process personal information for our legitimate business interests, including:

  • Website security
  • Fraud prevention
  • Cybersecurity
  • Improving customer experience
  • Internal reporting
  • Resolving disputes
  • Protecting our legal rights
  • Preventing misuse of our website

Such processing is carried out only where our legitimate interests are not overridden by your rights and freedoms.

Consent

Where required by law, we rely on your consent.

For example, consent may be requested for:

  • Optional cookies
  • Future marketing communications
  • Future newsletter subscriptions

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

6. Communications

We may send communications that are necessary for providing our services, including:

  • Order confirmations
  • Payment confirmations
  • Shipping notifications
  • Delivery updates
  • Return confirmations
  • Refund notifications
  • Security notifications
  • Customer support responses
  • Abandoned checkout reminders, where permitted by applicable law and your Shopify privacy preferences

These communications are considered part of the services we provide and generally cannot be opted out of while an order or customer request is active.

7. How We Share Your Personal Data

We treat your personal information with confidentiality and only disclose it when necessary to operate our business, fulfil your orders, comply with legal obligations, or protect our legitimate interests.

We do not sell your personal data to third parties.

We may share your personal information with the following categories of recipients:

Shopify

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Shopify processes personal data on our behalf, including:

  • Website hosting
  • Customer accounts
  • Shopping cart functionality
  • Order management
  • Fraud prevention
  • Essential analytics
  • Payment integrations
  • Store security

Shopify may process your personal information in accordance with its own Privacy Policy.

Payment Providers

To process payments securely, we use trusted payment providers.

Depending on your selected payment method, your personal information may be shared with authorized payment providers, including:

  • Shopify Payments
  • PayPal
  • Apple Pay
  • Google Pay

The availability of specific payment methods depends on your location, device, eligibility, and the services available at the time of checkout.

These providers process payment information in accordance with their own privacy policies, terms, and applicable data protection laws. We receive only the information necessary to confirm your payment and process your order.

3D MicroCosmos does not store complete credit card numbers, payment card security codes (CVV/CVC), or other sensitive payment credentials.

Shipping Providers

To deliver your order, we share only the information necessary with our delivery partners, including:

  • ELTA
  • BOX NOW

This information may include:

  • Full name
  • Shipping address
  • Telephone number
  • Email address (where required)
  • Shipment reference

Shipping providers may process your information solely for the purpose of delivering your order.

Service Providers

We may share information with carefully selected service providers that help us operate our business, including providers of:

  • Cloud hosting
  • Website infrastructure
  • Fraud prevention
  • Security monitoring
  • Technical support
  • Accounting services
  • Legal services

These providers are required to process personal information only on our instructions and only to the extent necessary to perform their services.

Legal Requirements

We may disclose personal information where required by law or where we reasonably believe disclosure is necessary to:

  • Comply with legal obligations
  • Respond to lawful requests by public authorities
  • Protect our legal rights
  • Prevent fraud
  • Investigate suspected unlawful activity
  • Protect the safety of customers or third parties

8. International Data Transfers

As a Shopify-powered business, some personal information may be processed or stored outside the European Economic Area (EEA).

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with the GDPR.

These safeguards may include:

  • European Commission Adequacy Decisions
  • Standard Contractual Clauses (SCCs)
  • Other legally recognized transfer mechanisms

We work only with reputable service providers that implement appropriate technical and organizational measures to protect personal data.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Retention periods may vary depending on the type of information.

Examples include:

  • Customer orders: retained as required by applicable tax and accounting legislation.
  • Customer accounts: retained until deleted by the customer or until prolonged inactivity makes deletion appropriate.
  • Customer support communications: retained only as long as reasonably necessary to provide support and resolve disputes.
  • Fraud prevention information: retained only as long as necessary for security purposes.
  • Website logs: retained for security, diagnostics and legal compliance.

When personal data is no longer required, it will be securely deleted or anonymized where reasonably possible.

10. Data Security

Protecting your personal information is important to us.

We implement appropriate technical and organizational measures designed to protect personal data against:

  • Unauthorized access
  • Accidental loss
  • Unlawful destruction
  • Misuse
  • Alteration
  • Unauthorized disclosure

Security measures include, where appropriate:

  • SSL/TLS encryption
  • Secure Shopify infrastructure
  • Access controls
  • Password protection
  • Fraud prevention systems
  • Secure payment processing
  • Limited access to personal information

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Rights Under GDPR

If you are located within the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar data protection laws, you may have the following rights.

Subject to applicable law, you may request:

  • Access to your personal data.
  • Correction of inaccurate information.
  • Deletion of your personal data ("Right to be Forgotten").
  • Restriction of processing.
  • Objection to certain processing activities.
  • Data portability where applicable.
  • Withdrawal of consent where processing is based on consent.
  • Information regarding how your personal data is processed.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact us using the contact details provided in this Privacy Policy.

We may request proof of identity before processing your request to protect your personal information.

12. Automated Decision-Making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects concerning you.

However, Shopify and our payment providers may use automated fraud prevention systems to help detect fraudulent or suspicious transactions and protect both customers and merchants.

13. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age or who may legally enter into binding contracts under applicable law.

We do not knowingly collect personal information from children.

If we become aware that personal data has been collected from a child without appropriate legal authorization, we will take reasonable steps to delete such information as soon as practicable.

14. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure the proper operation, security, and functionality of our online store.

Cookies may be used to:

  • Maintain your shopping cart.
  • Remember your preferences.
  • Keep you securely logged in to your customer account.
  • Protect against fraudulent activity.
  • Improve the performance and reliability of the Shopify platform.

At the time of publication of this Privacy Policy, 3D MicroCosmos does not independently implement third-party analytics or advertising services such as Google Analytics, Google Ads, Meta (Facebook) Pixel, TikTok Pixel, or Microsoft Clarity.

Our Shopify-powered store uses cookies and similar technologies necessary for website functionality, fraud prevention, security, personalization, and limited platform analytics provided by Shopify. These technologies are managed in accordance with your cookie preferences and applicable law.

If additional analytics, advertising, or marketing technologies are introduced in the future, we will update this Privacy Policy, our Cookie Policy, and our cookie consent settings accordingly.

15. Shopify Customer Privacy

Our online store is powered by Shopify.

Shopify provides essential e-commerce infrastructure including:

  • Website hosting
  • Order processing
  • Customer accounts
  • Secure payment integrations
  • Fraud analysis
  • Essential analytics
  • Security services

Certain personal information submitted through our website is processed by Shopify on our behalf.

To learn more about how Shopify processes personal data, please visit:

https://www.shopify.com/legal/privacy

You may also manage certain privacy preferences through Shopify's privacy tools where available.

16. Third-Party Websites

Our website may contain links to third-party websites operated independently from 3D MicroCosmos.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to:

  • Reflect changes in applicable legislation.
  • Reflect changes to our business operations.
  • Introduce new services or features.
  • Improve transparency.
  • Comply with regulatory requirements.

The latest version of this Privacy Policy will always be available on our website.

The "Last Updated" date at the top of this document indicates when the current version became effective.

Where required by law, we will provide appropriate notice of material changes.

18. Exercising Your Rights

If you wish to exercise any of your rights under applicable data protection laws, including the GDPR, you may contact us using the details below.

We will respond to your request within the time limits required by applicable law.

To protect your personal information, we may request reasonable proof of identity before fulfilling your request.

There is generally no fee for exercising your rights unless a request is manifestly unfounded, excessive, or repetitive.

19. Complaints

If you believe that your personal data has been processed unlawfully or that your privacy rights have been violated, we encourage you to contact us first so that we can attempt to resolve your concerns promptly.

You also have the right to lodge a complaint with your local supervisory authority.

If you are located in Greece, the competent supervisory authority is:

Hellenic Data Protection Authority (HDPA)
Kifisias Avenue 1-3
11523 Athens
Greece

Website: https://www.dpa.gr

If you reside in another member state of the European Economic Area, you may also contact your local data protection authority.

20. Contact Us

If you have any questions regarding this Privacy Policy or our processing of your personal data, please contact:

3D MicroCosmos

Legal Business Name:
ΑΘΑΝΑΣΙΑΔΗΣ ΔΗΜΟΣΘΕΝΗΣ (Sole Proprietorship)

Business Address:
Kalavriton 57
Agia Varvara
Attica 12351
Greece

Email:
orders@3dmicrocosmos.gr

Telephone:
+30 210 5622469

Website:
https://3dmicrocosmos.gr

21. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Greece and the applicable legislation of the European Union, including Regulation (EU) 2016/679 (General Data Protection Regulation), without prejudice to any mandatory rights that consumers may have under the laws of their country of residence.

22. Final Provisions

Your trust is important to us.

We are committed to handling your personal information responsibly, transparently, and securely.

We continuously review our privacy practices to ensure compliance with applicable legal requirements and to maintain the highest standards of data protection.

Nothing contained in this Privacy Policy limits or excludes any rights granted to you under applicable data protection or consumer protection laws.

23. Effective Date

This Privacy Policy is effective as of 28 June 2026 and supersedes all previous versions.

This Privacy Policy applies exclusively to the website https://3dmicrocosmos.gr and to the products and services provided by 3D MicroCosmos. It does not apply to third-party websites or services that may be linked from our website.