Versand

Last Updated: June 28, 2026

1. Introduction

Thank you for shopping with 3D MicroCosmos.

This Shipping Policy explains how we process, manufacture, package, and ship orders placed through https://3dmicrocosmos.gr.

By placing an order, you agree to the terms described in this Shipping Policy.

2. Order Processing

Most of our products are manufactured using professional 3D printing technologies.

Although products are displayed as available for purchase, many items are manufactured after an order has been placed.

Orders are generally processed within 1–3 business days, depending on:

Product complexity
Order volume
Material availability
Production schedule
Quality control requirements

Processing time does not include shipping time.

Orders placed during weekends or public holidays will begin processing on the next business day.

3. Shipping Methods

Orders are shipped using trusted delivery partners, including:

ELTA
BOX NOW

The available shipping methods displayed during checkout depend on your delivery address and the services available in your region.

We reserve the right to use an equivalent shipping provider if necessary to complete your order efficiently.

4. Shipping Destinations

We currently ship:

Throughout Greece
Throughout the European Union
To most international destinations where shipping is legally and operationally available

Certain countries or regions may be excluded due to:

International sanctions
Export control regulations
Carrier restrictions
Customs limitations
Legal requirements

We reserve the right to refuse or cancel orders that cannot legally or practically be delivered.

5. Delivery Times

Estimated delivery times vary depending on the destination and selected shipping method.

Typical delivery estimates are:

Greece

Approximately 1–5 business days after dispatch.

European Union

Approximately 3–10 business days after dispatch.

International

Approximately 7–30 business days after dispatch.

These delivery estimates are provided for guidance only and are not guaranteed.

6. Shipping Costs

Shipping charges are calculated during checkout based on:

Destination
Package size
Package weight
Selected shipping method

Shipping costs are displayed before payment is completed.

7. Customs, Duties and Taxes

For orders shipped outside the European Union, customers are solely responsible for:

Import duties
Customs fees
VAT or local taxes
Brokerage charges
Customs clearance fees

These charges are determined by the destination country and are not included in the purchase price unless expressly stated.

We have no control over customs processing times or additional fees imposed by customs authorities.

8. Tracking Information

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking updates are provided by the respective shipping carrier.

We are not responsible for delays in updating tracking information once a shipment has been handed to the carrier.

9. Delivery Delays

Delivery times may be affected by circumstances beyond our reasonable control, including:

Customs inspections
Weather conditions
Transportation disruptions
Public holidays
Carrier delays
Natural disasters
Industrial action
Government restrictions
Force majeure events

We appreciate your patience should such circumstances occur.

10. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

11. Lost Packages

If you believe your package has been lost in transit, please contact us at:

orders@3dmicrocosmos.gr

We will work with the shipping carrier to investigate the shipment.

Replacement or refund decisions will be made after completion of the carrier's investigation and in accordance with applicable law.

12. Damaged Shipments

Customers should inspect their order immediately upon delivery.

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number
Photographs of the damaged packaging
Photographs of the damaged product

Where appropriate, we will arrange a replacement, repair, or refund in accordance with our Return & Refund Policy and applicable consumer protection laws.

13. Partial Shipments

In exceptional circumstances, we may ship an order in multiple packages.

Customers will not be charged additional shipping costs for partial shipments initiated by us.

14. Order Refusal

If a shipment is refused by the customer without prior agreement or is returned due to circumstances attributable to the customer, including failure to collect the shipment where applicable, we reserve the right to deduct any non-refundable shipping or carrier charges from any refund where permitted by applicable law.

This does not affect any mandatory consumer rights.